Privacy Policy

Bear Rock Solutions Pty. Ltd. is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Bear Rock Solutions Pty. Ltd. seeks to limit the amount of data collection to a minimum. Examples of Personal Information we collect include:

Bear Rock Solutions Pty. Ltd. will only collect data entered into the Contact Page of the website and this relates to names, addresses, email addresses and phone numbers. In addition, the Bear Rock Solutions website uses Google Analytics which is designed to collect data that helps website owners understand user behaviour, without revealing personally identifiable information. Data collected by Google Analytics relates to:

Device Category: Classifies devices as desktop, mobile, or tablet.
Operating System: Identifies the operating system running on the device.
Browser Type: Determines the web browser being used.
Browser Settings: Collects data about the browser’s language settings and User-Agent string.
Device Model/Brand: In some cases, Google Analytics may also track the specific device model and brand.
Screen Resolution: Can also collect information about the screen resolution.
Location Data: Google Analytics does not log or store individual IP addresses. Instead, it uses IP addresses to derive coarse geo-location data, such as city, continent, country, region, and subcontinent, and immediately discards the IP address data. This data is not accessible or used for any additional purposes.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and understanding client requirements.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Bear Rock Solutions Pty. Ltd. does not collect ‘Sensitive Information’, as defined as information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Third Parties

Bear Rock Solutions Pty. Ltd. does not seek or obtain data relating to clients via Third Parties.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties – only where you consent to the use or disclosure; and
Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Bear Rock Solutions Pty. Ltd. will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Bear Rock Solutions Pty. Ltd.

Email: info@bear-rock.com

Phone: +61 8 9330 9175